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If you are an admin whose firewall is configured to allowlist by IP addresses, you must allow additional IP addresses on or after April 30, in order to ensure uninterrupted service for GoToAssist Remote Support v4. When you download the GoToAssist Expert desktop application so that you can host support sessions , an installation package including the GoTo Opener application will be downloaded onto your computer.

By running this installation package and leaving the applications installed, you will be able to quickly and easily start sessions and re-install the application, if needed.

Note: These instructions apply to Windows agents only. Additionally, you can view the System Requirements for Agents. Note: Agents will be prompted to log in with their account credentials once the application has installed. For detailed installation instructions, please see below.

GoToAssist Expert desktop application This is the main software that you use to host support sessions and connect to your devices i. Note: If you remove the GoTo Opener application at a later time, you'll need to go through the entire download process each time you start a support session from the web app.

Once you have downloaded the GoToAssist Opener. Note: If customers remove the GoTo Opener application at a later time, they'll need to go through the entire download process again. We are currently experiencing an unplanned outage for this product.

View Service Status. Learn more about these changes View firewall configuration info. Back To Home. How can we help you? Download the GoToAssist Expert Desktop Application Note: Agents will be prompted to log in with their account credentials once the application has installed. Rate your Experience.

   

 

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